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In some cases, where we aren't able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable.

If we are unable to provide the services listed or a suitable alternative, through an alternative ATOL holder or otherwise for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to or confer a benefit on you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable.

You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If we can't resolve your complaint, go to www. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. We reserve the right to alter the prices of any of the holidays shown in our Brochure or on our Web site. You will be advised of the current price of the holiday that you wish to book at booking stage and before your contract is confirmed.

Please note that the booking deposit may increase for flash sales or where there is a specific charge payable for accommodation or where a fare is based on a special airfare where it is necessary for us to issue the ticket immediately. The balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. If the balance is not paid in time we shall retain your deposit.

If you have booked your travel arrangements directly with us you may make your payments by debit card, credit card or you can make a bank transfer to us. If you have booked via a travel agent they will advise you on payment methods acceptable to them. Surcharge: we have the right to apply a surcharge to your booking when there are Changes in transportation costs, including the cost of fuel] [dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports] and [exchange rates] mean that the price of your travel arrangements may change after you have booked.

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However, there will be no change within 30 days of your departure. Should you decide to cancel: 1 you must do so within 14 days from the date on your final invoice 2 We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. At the time of booking or at any stage before departure you will be able to add special request to your booking such as high floor or low floor rooms.

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Please note that all special requests are non-contractual and cannot be guaranteed and will be allocated at the discretion of the hotel. Please note that where a flight is included in you travel arrangements seats will be allocated by the airline in the class that you booked. Flight upgrades may be available subject to availability and we are more than happy to provide you with the price of upgrading.

If you do have any requests for specific seats these should be booked directly with the airline and again these are only requested and are not guaranteed. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.

Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Note: Certain travel arrangements e. You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received by THG Holidays. Since we incur costs in cancelling your travel arrangements, you will have to pay the charges as follows:. The full amount of deposit includes all non-refundable non-changeable elements booked where THG Holidays have already incurred the cost or charges.

If you do cancel your travel arrangements a cancellation invoice will be issued detailing cancellation charges incurred. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. If you decide to curtail your holiday for any reason then this will be treated as a cancellation and full charges will apply. As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.


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We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e. Pirates, we know you love a quirky stay right here in Blighty! From shepherd's huts to disused planes, nothing beats the novelty factor of finding some truly one-of-a-kind accommodation. So now that Christmas is approaching and some of you may not have your presents lined up yet Ahoy, pirates!

Welcome back to the second instalment of Travel Tip Tuesday, where we interview inspirational travel personalities to inspire you to go and see the world. We hoped you enjoyed last week's talk with Dannielle Noonan of While I'm Young - and maybe booked your own trip! This week, we're chatting to Welsh wonderwoman….

Well we've done the maths for you, in you just need to get the following off before your colleagues and then you'll be able to kick back, relax and enjoy 55 days off work. Easter April : You can get yourself 16 days off work in April,…. Turns out, just like humans, sloths also need to go into retirement! Instead of taking on young breeding sloths, Folly Farm made the decision to home older sloths which have 'retired' from other zoos.

The first sloth to be…. From rat infested areas, to what sounds rather tranquil… here are our top 10 faves: 1. Top of Mount Sinai, Egypt.

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A few of you said that you had slept here. For those of you…. Imagine being surrounded by crystal clear seas, white sandy beaches, hot weather with a chilled beer in hand. Life couldn't get much better right?


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  • Well we have news for you pirate because in the middle of the Caribbean there's an island full of dogs! We know you usually come here for travel deals, but we've been itching to give you something to keep you inspired to see the world, and who better to inspire you than those who inspire for a living? Welcome to Travel Tip Tuesday, where we're super excited to kick off a new series….

    Tell a Potterhead pirate - there's a new way to immerse yourself in the wizarding world Fans of the magical franchise can now rent a cottage directly opposite the Grade I listed house which doubled as Potter's first home in the films! You better believe we are Sirius right now!

    Image credit: originalcottages. Pirates, you know we prefer rum as our drink of choice when we're sailing the high seas. But after spotting this tequila hotel in Mexico, we might just be ready to switch it up At the unusual Matices Hotel de Barricas, tequila-loving travellers can stay in giant barrels located in the agave fields. It is…. Lovebirds, if you're already overwhelmed from the social commitment of the festive season, we know your pain.

    So we think you deserve to escape the chaos of Christmas and set sail on a romantic retreat with your other half for New Year! As usual, we've done all the hard work for you, sourcing the perfect….

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    For travellers across the UK, enjoying a tipple is an essential ritual for preparing to relax and enjoy a break. In fact, you could argue that a trip to the airport Spoons is as customary as security checks. But one campaign is fighting to halt this habit - or at least reduce it drastically. But such a novelty could soon become a thing of…. Happy Monday, pirates!

    Are you already half-asleep at your desk, daydreaming of a flamin-good time? A certain Caribbean beach might be exactly where you're looking to take flight. This is…. Pirates, we asked you on our Instagram what's the most disgusting thing you or a friend has done on holiday and boy are we in for some treats or not! Pirates, it's no secret that Prague is a haven for beer-lovers. But did you know that it's home to the original beer spa? If not, we're here to tell you why it's time to Czech out this unique attraction - and we have no doubt you'll say "cheers" to it!

    Our partnered travel agents can help you define and refine your holiday to the last mile. Going on a well-deserved holiday is one of the biggest stress-busters. However, booking for that same holiday often proves to be extremely stressful and gruelling, and can even turn into a nightmare for some. The devil lies in the details! Each traveller has unique travel needs. Be it visiting offbeat destinations, exploring unexplored territories, not to be missed restaurants, early check-ins or late check-outs, designing independent tours to match your theme choice, a destination expert can help you in creating your travel to the last mile.

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