Our bar features an exceptional collection of 'Spirits of Scotland' with rare and unique Single Malts, cocktails and spirits. Lorraine C. Glen G. Barry F. Lovely setting and great hotel - only issue was Italian restaurant wasn't great - ordered arrabiata but was not as expected - waiter very helpful though and received alternative- pool out of action but explained at desk on arrival and seemed to be one off issue so no fault of hotel. I was very satisfied with the customer service, and the presentation of the hotel and grounds.
St Andrews B&B & Hotels
Well done. Lorraine B. Once again we had a wonderful time from arrival to departure. Easy check in with very helpful staff. Room beautiful and clean, all staff were so nice and would do anything to make your stay excellent. The lady at breakfast who sees you to your table is just so welcoming.
We will be back.
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Overall, we enjoyed our stay. Check-in was a shambles. Stood at the reception for about minutes with a toddler getting increasingly anxious only to be told our room wasn't ready it was around 4pm They accidentally took 2 sets of deposits and, infuriatingly, I had to get my card out about 5 or 6 times. Eventually got a different room that was ready and had to state it was one of the worse check-ins I've had.
Weren't told when breakfast was and where, what time checkout was going to be, etc. Also didn't tell us that the Italian restaurant had a function that night, so wasn't available for dinner.
Only got told by the restaurant staff on trying to enter. Really not good enough as would have made other plans. A chap at reception said he didn't even know!
Hotel as a whole is very nice and clean. We were visiting for a trip away trip for our son's 2nd birthday, which fell on the 2nd day there. We found a little cake in the room wishing him a happy birthday, but I'll be honest, it was a bit disappointing that nothing else was done. The year before we stayed at Gleneagles and were given a complimentary room upgrade and a lovely gesture of his old little branded bathrobe to take away.
Personal touches like that are really appreciated but are lacking here. The rest of our stay was good. Breakfast is superb and the pool area is nice. On a whole, the staff were nice but the bar area staff need to be more on the ball. A lot of tables needing cleared and people waiting for drinks or even to place an order. The food was nice enough but nothing special for the price.
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Other little things.. The shuttle to town could be on a little later. On a whole it was good, but a few things need corrected to get it up to the 5 star star standard of some of the other hotels we've stayed in. David Z. Mrs M. From when we arrived our stay was excellent. All the staff were friendly and helpful and went the extra mile for us. We extended our stay because we were having such a lovely time.
We will certainly be back. Everything was fine apart from we arrived late after a long day's travelling 11pm and the late night menu wasn't available. Called late dining and was informed kitchen was closed. Spoke with night reception staff and they made a sandwich for us, but limited and not as advertised. Was advised on checkout this is being changed. Sandwiches were with plain white bread and not bloomer as advertised and no real selection.
Peter B. From the welcome at reception to thank you when we left everything provided by the hotel was high class, including the special extras provided free of charge for my wife and I silver wedding. Would have rated higher but service has slipped. We have stayed at the hotel a few times and love coming for a relaxing stay.
Unfortunately this time we felt the service standards have slipped. On arrival we went to the sports bar which was so cold we could not sit in it. We headed over to the main bar and thought we would order dinner there. We ordered dinner at 5PM 2 x fish and chips and by it had still not arrived. They were busy so just chilled having a few drinks. Come 6PM I advised we had not had dinner yet to which the waiter advised oh I am sorry my colleague has not put it through! When our dinner did arrive the chips were inedible. I got up to go to the ladies and when I got up from the seat I had chewing gum stuck over my tights off of the table!
Not what we expected from Fairmont standards. Such a shame for a beautiful hotel. When we went back to the bar in the evening for a drink before heading out the waited advised us to take a seat and they would come over to take our order. Sheila Y. From the moment we arrived we were very impressed with front of staff at hotel,car was parked for us,then Maureen was good at taking our cases up to our room,explaining all about the heating in the room,and all about the shuttle service and restaurants in the hotel.
Room was lovely and beds very comfortable,we had a right chill out weekend still talking about it now definitely will be back. We enjoyed the Hotel facilities and found the staff excellent. Staff and facilities are 5 star. There was a good quality breakfast.
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We dined in both hotel restaurants and I found that the food was good but certainly overpriced. There are too many good restaurants in the local area that can easily compete on quality and price. Michael P. The doormen were fantastic and friendly. Front desk staff capable and empowered to help. Fireplace lovely.
Wait staff in lobby bar a bit slow. Bartenders in sports bar lively and capable. Golf courses outstanding.
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Food at golf club delicious. Bag man at golf club brilliant and colorful. Lynda B. Had everything in the room we needed.