I booked a trip earlier this year through the website opodo.
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I was due to return to Paris on the 17th August and ended up being stuck in Mumbai area for a number of days. I spent that time trying to get Jet Airways to reply to my phone calls and emails to try and get them to fly me back to Paris, all to no avail.
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It is then that Jet Airways announced to me that they wouldn't let me check in eventhough I had a legitimate booking. The only reason they gave was that my name was not on the passenger list. I suspect they'd overbooked that flight. I then contacted Opodo and they sent me a new booking for a later flight the same day. Jet Airways again denied me the right to check in.
I have proof that I was due to fly that day as the service manager for Jet Airways at the airport printed off a copy of the flights I had booked from Paris all with Jet Airways and it clearly shows I was booked on a flight that day to Paris.
The document I have is my possession and is called a "Virtual Coupon Record". Opodo and Jet Airways are now ignoring all my requests for help and compensation that I have made via phone call or email. I incurred numerous expenses such as hotel, taxi, phone calls in order to try and break the deadlock with these 2 companies, all to no avail. I estimate the total loss I have suffered to be about GBP May I add that dealing with the JA staff at the Mumbai airport proved to be a horrible experience.
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I got nowhere. He didn't print off the Opodo itinerary, he printed off the VCR which the airline would have access to if a booking had been made. If he printed the VCR, then there was a eticket and pnr.
So something was wrong on the ticket. I don't know what, but if the names matched, and it was ticketed, then it must mean something was wrong,. Mga court, did you make a change to your ticket and it was not processed correctly? Again, there is something missing from this tale. It's strange,,,it's also strange his wording, the op says,,"it clearly shows I was booked on a flight that day",,,,not "I was booked on that flight ". I would suspect the manager printed it out to show he was booked on a different flight , maybe an earlier one.
I also don't understand how he is out of pocket 1k for a hotel, phone and taxi.
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Unless he bought another ticket, because he basically missed his flight. Answer might be in OP's post poste on air travel - french : on 20 august- see link below and part of the text. Hi,Je suis bloque a Mumbai car Opodo France ignore mes emails et appels telephoniques. Je devais rentrer a Paris le 17 aout par un vol Mumbai-Paris. Opodo par deux fois m'a garanti et confirme que je pouvais m'envoler, tout d'abord par un vol Air France, puis un vol Jet Airways.
Par deux fois les compagnies aeriennes m'ont informe que ces reservations n'ont jamais ete confirmees avec elles. Could it be that Opodo just didn't inform him of a schedule change and he thinks Jet Airways should have put him on another flight as they were somehow to blame.
Here's something that sounds similar regarding a code share booked on Alaska Airlines but to be flown on American Airlines. I've actually had problems with that particular code share myself. Add to Your Favorites.
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