One of our favorite spots was the chairs in the lobby. The lobby chairs were an ideal place to sit in the evening and enjoy a cocktail while watching the sunset. The designer of this resort must have had the same idea because there were not clocks anywhere not even in the lobby. This place is like a casino no clocks anywhere. There was a clock in the room but the time was not correct.
I set the correct time and the next day it was incorrect again. The second time it was set it stayed correct for the rest of our stay. I suspect that housekeeping had accidentally unplugged the clock once while cleaning the room. The pools are numerous, each side had a swim up bar with submerged stools.
The Secrets side has two jetted hot tubs each would easily accommodate 15 guests. One afternoon the showers came early and about 20 people started partying in one of the hot tubs. The hotel had baskets of umbrellas near the entrances to the hotel and the people in the hot tub had placed umbrellas over their towels all around the hot tub. It was quite a comical sight.
The Secrets side has a pool with lounge chairs built in. The NOW side has a pool with a slide.
Towels are readily available as are pool floats. Some mornings you had share the pools with dead bugs. Apparently they spray every night or morning so you need to watch where you walk and swim. The hotel has a daily paper that explains what is going on each day. The resort could use some signs to help guests find where things are. There are elevators that take you down to the entertainment, disco and additional lounge areas.
These elevators are in the shopping areas behind the reception desks. They are not on a map and there are no signs telling you where these elevators are located or what is on each floor. I suspect they used whatever was left from the main elevators. There was a variety of food available at the main breakfast and lunch buffets.
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The restaurants have large glass windows on two walls and large glass double doors. Above the double doors you could read the word exit in reverse. We searched for another set of doors but finding none entered the exit doors and found out that they were the entrance.
There was a variety of food available. Both local and familiar dishes were available. Everything I tried was good but before you use the salt and pepper shakers shake a little into your hand to make sure you are using what you wanted. We found that the shaker with multiple holes contained salt while the shaker with one hole contained pepper. During the day there is also a restaurant on each side near the pool with the swim up bar on each side. The chips and fish, I think, salsa were really great.
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There is also a walk up bar in the pool area and near it some hot snack food is kept warm in covered containers. No need to get up early to reserve one. This would improve the vacation experience unless you like to wander about and show up late for the shows. Provide a pamphlet of the advantages and costs.
Let them come to you. It was the most wonderful resort I have ever stayed at, and I had the absolute best vacation! I stayed in a Junior Swim-Out Suite and it was just beautiful. Nice beds, wonderful duvet bedding, stocked mini bar daily, glassed-in shower, double sinks in the very modern bathroom, flat screen TV with many channels to choose from including a really good music channel, patio with lounger and 2 chairs that walks out to small pool area for guests staying in the swimout suites; wonderful restaurants on both the Now side and the neighbouring Secrets Vallarta Bay side.
The Secrets side is for adults only - and as a woman travelling on my own, the Secrets side was perfect, quiet relaxation. Never made it to the Oceana Seafood Restaurant, and I regret that!
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Another bonus was not having to make reservations for the a la carte restaurants - what a treat! Room service if you want - no extra charge - another fabulous bonus!!! Great bars including Moments in the Now lobby, Desires on the Secrets side; Manatees swim-up bars were good, but VERY busy on the Now side with lots of kids, so if you're not into that, use the Manatees swim-up bar on the Secrets side! Lots of kids also at the Moments Lobby bar on Now side, and this was a bit of a turn-off, especially after pm they should have been in bed by that time! It was great not to have to get towels assigned to you - lots of towels were placed out on all the loungers by the hotel staff in the early morning, and there was an area where you could just go and pick up as many towels as you wanted - awesome!!
The entertainment in the lobby was great - jazz trio and harp and saxophone duo - nice music for those of the older generation like me!
I want to make special mention of the following hotel staff that made my stay at the Now Amber Resort and Spa even that more special: Omar, my absolute favourite server at pool bar on both Now and Secrets side - you are wonderful, so energetic, helpful and kind to the guests - thank you so much for your kind and welcoming service! Alfredo - you were so very kind to me, and made me feel very special, thank you!
Jesus at the front desk - thank you for the easy check-in upon arrival, when I was a little tired and cranky after my flight! A special thank you to the chamber maids - wonderful service, night time turn-down service and everything! I didnt use the Spa even though you get some coupons when you arrive to use at the Spa. Okay, now a couple of little problems - the elevators at the Now Amber resort need some better maintenance, as not all 3 were in service and this was a little frustrating at many points throughout my week there.
It was unfortunate that no alcohol was served on the weekend June 30 and July 1 due to the elections in Mexico - so thank God I had brought my own for my room! It would have been nice to know this ahead of time for many of the other guests, but I myself was prepared!
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I understood the beach was a bit rocky, but to be honest, I really prefer to sit at the pool anyway, so this did not bother me. Lots of vendors on the beach, so beware. It rained quite heavily a few nights of my stay - but that had to be expected as July is part of the rainy season in Puerto Vallarta. These storms were at night so again this was not a big problem as the days were sunny and warm! I look forward to returning!
Thank you again for the wonderful atmosphere, wonderful service and kindess. Thank you again so much! Evelyn D.
Our family just returened from an 8 night stayed at this all inclusive hotel. Stay in the Preferred Club, which was amazing. The staff was outstanding! The hotel was very clean and nice. I have to say that our favorite person there was Cinthia.. The drinks never went dry and she even brought lunch from Castaway to eat poolside.