My child was absent on photo day. What happens to my order? If you ordered online, please contact us for a full refund. If you paid in cash and returned it to the school, you will need to contact the school to have them return it to you. Can my child be scanned into the group photo? We are a split family. Can both parents use the same shoot key?
But it is vital that both parents return an envelope to the school for each child. We can not accept individual parent requests on name changes. We go strictly by what the school supplies and advises. We suggest that you contact the school and discuss the change with them and ask them to advise us. How can I avoid the postage charge? Place your order before photo day and your photos will be delivered in bulk to the school.
FAQs What is a family discount? I have lost my personalised student envelope. Please note: Family discount is NOT offered to all schools and is only offered where Leading Image and the school have agreed on the package choice. Family discount is ONLY available to orders placed online before photo day. Orders placed after photo day will NOT be entitled for any discount.
If you are claiming the family discount, portrait downloads will be sent separately from your paid orders. Make note of the conditions.
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Family discount ONLY applies to the packages listed on the coupon. Please note: No refunds are given on digital products that are emailed out. No refunds are given on family discount products. No refund is offered once you have downloaded the FREE download. Once a booking has been made things will go a little like this. We confirm your booking with a letter outlining the date and time of the agreed school photo shoot. Approximately 5 weeks before this agreed date we will send you pre-paid envelopes that will be handed to the students ready to be returned back to school with payment on the school photo day.
We will also contact the nominated school office person in order to collect the student data details Cases21, EDSA, Maze or similar details. With 1 week out we will phone your photo co-ordinator to ensure all is on track and answer any questions that might need attention. Photo day we will arrive approx minutes prior to the agreed time.
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