I passed the foregoing along to the customer non service representative, who, through the time of this writing, has chosen not to respond. I find it interesting that the reviews of Paul Fredrick on this and other sites are either very negative or glowing, and the glowing reviews seem to come after a string of extremely negative reviews. Draw your own conclusion! Just bought 2 shirts. Wore the 1st on today and it is coming apart at the seems Checked into my motel and asked the front desk for a sewing kit as this was the only dress shirt I bought.
I've purchased many items from Paul Fredrick, great quality always satisfied. However with your pants the problem is that the pockets are so small that they are not usable. In this day and age most people carry cell phones but, your pants do not have regular sized pockets so that even a small cell phone can be put in the pocket anything placed in the pockets falls out because they are so small.
I purchased many pants from PF and have always had to have a tailor sew in regular sized pockets. Today is Dec 28th and i tracked the order and there is NO Estimated delivery date. I called the PF Customer service and it was not a warm reply. All she said was she also see that there is no estimated delivery date, but she cannot do anything.
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She asked me to call the postal service and complaint???? Very poor customer service. I have been a customer of PaulFredrick for over twenty years. Fortunately I still wear their shirts receiving many compliments. Those compliments were made on shirts purchased ten years ago.
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That is no longer the case with recent purchases. The quality has diminished.
I have been purchasing shirts from PF for many, many years. At one time, they offered a variety of weaves for the classic pinpoint oxford cloth shirts, but apparently no more - now they tell me it's just the one style. The most disappointing thing with them, however, is that you can no longer purchase a good quality, basic blue or white broadcloth 'mustiron' shirt from them.
It's either slimfit or no-iron - and that's it. The Shirt Company no longer seems to understand how gentlemen dress. I gave up on catalogue purchases Long Ago. Can't count the number of times I've received a catalogue, called and tried to order - and it was out of stock. If you're in the catalog sales business..
Can anyone help me with the logic in that? Is there something I'm missing? So I asked them to take me off the mailing list. Have asked at least twice now. It's been two years.. And why are they still employed? The person in charge of P Fredrick does not.
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I just received a catalog from Paul Fredrick. I went on line and selected the item in two colors - British Tan and Perl Grey. I licked on the coupon and then the website indicated that the coupon promotion was "applied". I called the order department, and I explained it to her. She asked if I wanted to place the order on the phone with her instead. I attested and thanked her. Then, when SHE ran the order through, she explained that this particular item is "excluded from that promotion".
She insinuated that I was angry, then apologized, then said she could not help me. I have bought thousands of dollars of apparel from Paul Fredricks over the last two years. I do not understand that when I bring to their attention there is a problem with their accuracy on sales, they totally ignore me and refuse to help me. Extremely Large selection of mens clothing. I purchased 4 shirts from Paul Fredrick Co. The third time I wore one of them, the seam around the buttons frayed and pulled apart.
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I contacted customer service and was informed that since it was more than 90 days since I had purchased, they would not stand behind the shirt. The shirt was also monogramed, so they could not put it back in stock. They would put a torn shirt back in stock? I must say, I am disappointed in their response.
I expected better quality and service from a company that claims to sell premium products. Shop Macy's with 8. Shop Vitacost with 3.
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